Returns & Exchanges

HOW DO I RETURN MY PRODUCT(S)?

WHAT IS THE RETURN POLICY? 

If you are not completely satisfied with your  peargirly.com order, we offer a full refund within 30 days of receipt. The following restrictions may apply. 

  • Any seasonal surcharges will be included in your order’s delivery total and are non-refundable.
  • We do not refund the shipping fee.
  • Face Covers are not eligible for returns or exchanges for safety reasons. 

Please ensure your return meets the following no standards: 

  • The package must be sent physically from within the United States 
  • The product is in its original state and packaging 
  • Apparel has the original tags attached 
  • Footwear is in the original shoe box 
  • Accessories have all parts of the original packaging 

We cannot return any item(s) or merchandise obtained from a retailer other than peargirly.com. Please return the product to the original retailer.  

 
HOW DO I RETURN MY ORDER FOR A REFUND OR EXCHANGE?  
USERS WITH LEO BANDIT ACCOUNT 

  1. Sign In  to your LB-Club Account  
  2. Go to your Order History  
  3. View the order you wish to return and select Return Items or Free Size Exchange 
  4. Select the product to return, the return reason, and the payment method for your refund  
  5. If Exchanging, select the product to exchange and your new size 
  6. Follow the easy label and shipment return instructions provided  

 GUEST USERS 

  1. Go to the  Order Tracker. 
  2. Enter your order number and email address to find your order details  
  3. Select Return Items or Free Size Exchange  
  4. Select the product to return, the return reason, and the payment method for your refund  
  5. If Exchanging, select the product to exchange and your new size 
  6. Follow the easy label and shipment return instructions provided  

EASY LABEL PRINT AND SHIPMENT RETURN  
 
Once you have followed the prompts to complete your return or exchange on leobandit.com, you will be provided with a return label. To send back your order, simply:  

  1. Print the return label. No printer? Simply save the return FedEx QR code or return label on your mobile device to show during drop-off.  
  2. Pack the item(s) you want to return in the original box or any available to you.  
  3. Seal the box and place your return label over the original delivery label or show the return FedEx QR code during drop off.  
  4. Bring your package to a return drop-off location. More details on return drop-off locations can be found at http://www.fedex.com/easyreturns  
  5. We will process your return within 21 business days from when our facility receives it.
  6. Processing your return will include a complete quality inspection of each product before a refund is approved.
  7. After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days.  

CAN I DO AN EXCHANGE?   

We currently offer free-size exchanges if stock is available. Follow the exchange steps in the return/exchange flow, and please note the following details: 

  • A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you must drop the original item off at the return carrier within that timeframe*. Your exchange order will start processing once our warehouse team has processed the returned product. All returned/exchanged items are subject to inspection by our Warehouse Team. Please allow up to 21 business days plus standard shipping times for delivery of all exchanged items. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History. 
  • If you do not drop your return item(s) off within seven days, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product. 
  • To use free exchanges on leobandit.com, the package must be sent physically from within the United States. The return label is not valid through USPS for APO/FPO returns. 
  • We are unable to exchange merchandise obtained from a retailer other than leobandit.com. Please return the product to the original retailer. 

WHEN WILL I GET MY REFUND?    

After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days. More details on return drop-off locations can be found at http://www.fedex.com/easyreturns.  Please allow up to 14 business days for your refund to post to your account after approval. Normal bank processing times do apply and may take up to a full billing cycle. 

  • If 14 working days have passed since the refund notification was sent and you still have not received your refund, please contact us at support@peargirly.com.
  • Be aware that if you used a pre-paid credit card, the refund would be automatically issued to the original card. If you used a pre-paid card to make a purchase, please retain the card until you receive your purchase. 
  • Some cards are not reloadable, which will prevent us from being able to issue a credit in the event of a return. 
  • Shipping charges are not refunded. 
  • Seasonal surcharges are not refunded. 

Orders paid with a gift card will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full before refunding the credit card on file.